Extended Stay America - Houston - Baytown

Business response:

Dear Malik, Thank you for choosing Extended Stay America and sharing your experience. We're pleased to know your stay was relaxing and peaceful. Providing a calm and comfortable environment is something we take pride in, and it's great to hear that reflected in your visit. We appreciate the opportunity to host you and hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest,We sincerely apologize that the overall comfort of your stay didn’t meet your expectations. Clean linens and a well-kept environment are basic comforts every guest deserves, and we will address these concerns with our housekeeping team to ensure those standards are being met more consistently. Your observations help us identify where we need to improve, and we’re taking steps to review our cleaning routines. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deser... read more