Extended Stay America - Houston - Baytown

Business response:

Dear Guest,We sincerely apologize that the overall comfort of your stay didn’t meet your expectations. Clean linens and a well-kept environment are basic comforts every guest deserves, and we will address these concerns with our housekeeping team to ensure those standards are being met more consistently. Your observations help us identify where we need to improve, and we’re taking steps to review our cleaning routines. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deser... read more

Business response:

Dear Guest, Thank you for your outstanding review. We are glad that everything went well during your stay, making it a memorable experience. It is nice to know the stay extension was hassle-free, making the experience even better. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for taking the time to review your recent experience at Extended Stay America. It's great to know you had a positive experience with our team and found the property well-maintained. Providing a welcoming and clean environment has always been our goal, and we appreciate your kind words. We hope you are already planning another visit. Thank you again for your review.Sincerely,Hotel Management 

Business response:

Dear Guest,We're glad to hear that you found our assistant manager to be pleasant. We understand your concern about housekeeping cleaning only once a week, and we appreciate your feedback. We strive to offer a balance between service and guest privacy, but we will certainly take your comments into consideration as we continue to evaluate our offerings. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management