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Extended Stay America - Houston - Galleria - Uptown
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2300 W. Loop S., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location is amazing, but the 2nd floor has a very distinctive smell which is no good. They don’t have someone cleaning the rooms unless is paid as an extra. To change towels you have to take them to the front desk and they will give you fresh ones. If you are staying several days you will need to go downstairs to get your daily ration of soap and shampoo. I won’t be back to this place.
Business response:
Thank you for being our guest. Although our location was ideal for you, we're sorry for the odor you experienced while you were here and the inconvenience you had due to our hotel policies. Your feedback has been shared with our housekeeping team, and we're working with them so we can redouble our efforts to remove the smell from our property. Kindly note, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever y... read more
I'll stay there again. Nice customer services. Good room. Terrible traffic at the exit to get there. Lol! Not your fault. :-) LD
Business response:
Leo, thank you for being our guest and for taking time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The manager is really nice and helpful . Also the young lady Jasmine who checked me and helped me out a lot as well.
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with Jasmine for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
We didn't feel our door was closed shut and secure enough so that disappointed us and left us with a not so good sleeo. We stay with you guys quite frequently and always have a good experience. I'm hoping it was just a n old motel but even then we just didn't feel safe
Business response:
Thank you for choosing to stay with us. We're sorry for the inconvenience you had due to the door of your room. Please be assured that we have discussed your feedback with our maintenance team to fix the problem you mentioned. Also, the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we are confident we can replace this experience with a more positive me... read more
The continental breakfast: only was coffee and granola bars 😩 That's
Business response:
Thank you for choosing to stay with us. We're sorry for failing to meet your expectations when it came to our grab-and-go breakfast. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Good stay The stay was pretty good, the rooms were clean the only thing was the room had a little order in it
Business response:
Heather, thank you for taking the time to review your visit at Extended Stay America. We're glad to know you had a pleasant stay with us and that you liked your well-kept accommodation. However, we're sorry for the odor you experienced in your room. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The property was in a great location and everything was close by. Staff were extremely friendly. My only problem was how outdated the room was and the odor. If the building was updated, the hotel would’ve been the perfect stay. The room was clean. I’ll still recommend it to anyone on a budget.
Frequently asked questions about Extended Stay America - Houston - Galleria - Uptown
How is Extended Stay America - Houston - Galleria - Uptown rated?
Extended Stay America - Houston - Galleria - Uptown has a 4.2 star rating with 1,375 reviews.
When is Extended Stay America - Houston - Galleria - Uptown open?
Extended Stay America - Houston - Galleria - Uptown is open now. It will close tomorrow at 12:00 a.m.