Extended Stay America - Houston - Galleria - Uptown

Shirley 

on Expedia

5 years ago

When first arrived check-in was very quickly and had outstanding customer service. As I got into room, I looked over everything and noticed that my bed had urine stains on mattress pad. I called to front desk immediately and told them of my findings and the hotel sent house keeping up and they changed all bedding. Also my check in was for 2 adults but only received 1 face towel and had to go get more towels for my 2 day stay. Had to take used towels downstairs myself to receive more... 

PATRICIA 

on Expedia

5 years ago

A super deal with super rooms I was greeted with genuine friendliness by the hotel clerks. They explained everything to me, and told me- if I needed anything, to call them at the desk. My room was clean, fresh smell. All the lights worked. The TV was a good one, plenty of channels. My bed was neatly made. The linens and blankets, clean and crisp. The mattress was so very comfortable. The room had excellent AC. And it was so quiet- no noises from other side of walls, or hallway, or outside the window. I was so pleased with th... read more

A 

on Expedia

5 years ago

The location is very good, I stayed for 4 nights never had a housekeeping to clean the room for all the night some lights is not working 

Sherece 

on Expedia

5 years ago

I enjoyed staying there. 

Anonymous 

on Expedia

5 years ago

The front desk service was excellent ! They are feiendly and helpful. 

Anonymous 

on Expedia

5 years ago

Already mentioned, it was not worthy paying that amount. They said there is break fast but there is only coffee and have no option.