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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Valerie, all of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Happy stay It was a very great area and love that there were pets able to stay. The bed was a little too small and the furniture dated. Our TV did not work either. The bathroom is really nice and the staff was really friendly.
Business response:
Leslie, thank you for being our guest at Extended Stay America. It’s a pleasure to know overall you enjoyed your stay with us and liked out pet-friendly policy. However, we are sorry we missed meeting some of your expectations. Also, we have alerted our maintenance team about the television, and they are fixing it immediately. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Comfortable and convenient for the price Its a home away from home. Staff friendly and helpful
Business response:
Hersani, thank you for the 5-star review of Extended Stay America. We are thrilled to know you liked our great price and that our courteous staff made your stay a home-like one. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management
Very clean and nice people. The room was very clean. I felt like i was at home.
Business response:
Your kind comments are greatly appreciated by all of us here at Extended Stay America. It was delightful to know you had a nice time with us and the comforts of our accommodations exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Hotel Management
I enjoyed the hotel room was nice comfortable and clean
Business response:
Nytasha, your kind comments, and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that you had a great stay here and the comforts of our accommodations exceeded your expectations. Thank you for the exceptional review and we hope to have you as our guest again soon. Sincerely, Hotel Management
I like the full Refrigerator but didn’t like the full Bed
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
I liked that it was close to where I needed to attend in Houston
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We are delighted our hotel was ideally located to everything you wanted to do on this visit. We appreciate your business and hope to see you again whenever your travels bring you to Houston. Sincerely, Hotel Management
The staff were not helping and not answering questions. When asked questions, staff answered " I don't know". Also, the room wasn't cleaned when needed. Staff said " you have to wait 7 days to get your room cleaned". The TV doesn't work some times and says " NO signal" Staff/technician couldn't fix it.
Business response:
Thank you for choosing us. We offer our sincere apologies for the maintenance issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 4.2 star rating with 1,020 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.