This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only problem was the toilet wouldn’t flush.
Business response:
Dear Mary,Thank you for sharing your feedback. We're glad to know that your stay went well overall, but we apologize for the issue with the toilet. A functioning restroom is essential, and we regret any inconvenience this has caused. We'll make sure our team addresses such concerns to ensure a seamless experience for all our guests. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
The toilet would’nt flush.
Business response:
Dear Mary,We apologize for the trouble with the toilet issue during your stay. We understand how inconvenient this must have been and appreciate you bringing it to our attention. We’ll make sure to address this with our team to prevent future issues. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
The older lady during the night shift has a bit of a BRIEF and borderline rude approach of handling questions and concerns but overall the place is nice, quiet, quaint, and cozy. Thanks guys.
Business response:
Dear Steven,We're glad that you enjoyed the peaceful and cozy atmosphere of our property. However, we sincerely apologize if the interaction with our team members during the night shift did not meet your expectations. We always aim for professionalism and courtesy, and we truly appreciate you bringing this to our attention. We will work to improve the guest experience. Reviews such as yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming... read more
I liked how the staff were very helpful and friendly, they would explain everything, but sometimes the hotel just felt unsafe in the area, the people would stare outside, but maybe that’s just a coincidence. Everything else was good, would say it’s decent.
The toilet wouldn’t flush.
Business response:
Dear Mary,We’re sorry you encountered a problem with the restroom during your stay. A fully operational bathroom is important, and we regret any inconvenience this has caused. Thank you for letting us know so we can address this with our team to ensure better experiences moving forward. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,589 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.