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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Space city Upon arrival the room was clean but however there was a mold wet smell that just was unbearable. We did report the issue which we was then moved to another room which unfortunately had the same smell , icebox had a loud noise all night long . The location is perfect but the rooms need to be remolded and carpet professionally cleaned , & windows cleaned as well .
Business response:
Dear David,Thank you for taking the time to share feedback about our hotel. We sincerely apologize for the issues you experienced despite our efforts to resolve them by moving you to another room. We understand how frustrating this must have been for you. Please know that we take all these concerns seriously and will promptly address them with our team. We are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experience you deser... read more
It's said to be no smoking. You can smell that people smoke inside the room and the management seems to be obvious about it or just totally ignore it. You can clean the room and the area but you cant hide the smell of a smoke ot sticks on the wall and carpet.
Business response:
Dear Jeffrey,Thank you for being our guest and for the valued feedback. We are so sorry for the issues you had during your time with us. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
Room was very clean, friendly staff, easy check in & check out.
Business response:
Dear Danielle, We appreciate your fantastic review of Extended Stay America and for being our valued guest. We are delighted that you found our check-in service seamless and enjoyable. It is our pleasure to ensure a hassle-free and welcoming start to your stay. It is a delight knowing you found our guest suite clean and comfortable. Our housekeeping team does a great job in caring for our suite. We will enjoy sharing your kind remarks with our team for their thoughtful and friendly hospitality. Thank you for giving us the op... read more
OK overall but nothing spectacular It was OK. It was comfortable but didn't have a pool, no cutlery in the kitchen so it didn't do us much good (I think we had to pay extra for that), and it was so old there weren't even any USB outlets for our chargers. It was comfortable and quiet, but that's about it.
Business response:
Dear Rachel, We genuinely appreciate your compliment; thank you! A fresh, clean hotel is one of the cornerstones of a memorable stay, and we're glad you think so. However, we are sorry our fully equipped kitchen did not meet your expectations regarding the requested item. We will look into this further and have shared your comments appropriately, and we hope you give us another chance when you return to our area. We would appreciate the opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 4.3 star rating with 2,544 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.