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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arriving at property, there were two police vehicles. Loud music coming from rear of hotel.
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise from our streets. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
No review
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Great place
Business response:
Brenda, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
The area was average,the room was okay but out of date, the cleanness was okay, but they seemed very under staffed, and disorganized. Although the lady who checked us in was very nice she seemed to have to be cleaning rooms as well and took 20 minutes to show up to the desk.
Business response:
Thank you for your review. We are happy to know you had an overall pleasant stay with us. However, we regret not meeting all of your expectations and are sorry for any inconvenience you had. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Broken glass in the freezer They were broken glass in the ice trays and we filled ice trays up with water then noticed that it was glass in the ice
You get what you pay for . We stayed 2 nights the hotel smelled like mold when we walked into the room . The shower takes a while to get the hot water to kick in , the shower is old and has horrible water pressure . The bed was comfortable and the room was clean just needs to be updated . The tv remote did not work there was a chair in the room the had cigarette burns in it. We were out all day exploring so only used this as a place to rest . It did the job.
Business response:
Thank you for taking the time to evaluate your stay. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We are committed to providing outstanding service, and we hope you will give us another opportunity to prove that to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 4.3 star rating with 1,605 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.