Extended Stay America - Houston - NASA - Johnson Space Center

Business response:

Thank you for reviewing your stay with us. We're sorry for the inconvenience you had due to the lock of your rooms' door and for the not meeting your expectations with our grab-and-go breakfast. Please be assured that we have asked our maintenance team to fix the problem you mentioned. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, H... read more

Business response:

Jesus, thank you for choosing to stay with us at Extended Stay America. We're thrilled to know our ideal location worked well for you and that you loved your well-appointed room. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Eva, we are pleased to see you enjoyed your stay with us. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

It was our pleasure accommodating you at Extended Stay America. We are so happy that you had a great night's rest and that our facilities and service were to your satisfaction. We look forward to sharing your kind comments with our staff! Thanks again, and we hope you will visit with us again the next time you visit the area. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad you liked our reasonable rates and that our spotless accommodations worked well for you. We loved having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It’s a pleasure to know overall you had a pleasant stay with us and were impressed with our courteous associates. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management