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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
My trash had eggs, French toast, diaper, etc left from the previous guess. The guy from front desk came to clean and said I would be comped. In the morning at check out, the front desk had no idea. Lamp by bed didn’t work either.
Business response:
Thank you for being our guest. We are sorry for the service issue you encountered and regret your stay was not to your expectations. We have shared your feedback with our housekeeping team to be more diligent in their efforts. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Eaten Alive. Hotel.com over booked the hotel. My family and I almost didn’t get checked into the hotel. The heater/ac did not work, the unit breaker kept going out. The room was full of mesquites and I felt I was eaten alive.
Business response:
Kisa, we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you’ll consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Basic minimum Overall Ok. The breakfast was a surprise. Did npt expect it to be unusual. I had to take my family to the closesest IHOP. Their idea of breakfast if cereal bars, coffee and hot water for tea, hot chocolate.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we will share your comments with our brand leaders to determine new grab-and-go breakfast offerings. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Dequalon, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Dymond, thank you for your excellent rating. We are thrilled to know you liked our offerings and had an excellent stay with us. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 4.3 star rating with 1,605 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.