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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
David, thanks so much for the five-star review of Extended Stay America. We are so pleased to know you loved everything about our hotel and that you had a great stay. It was a pleasure having you here, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Very friendly staff and room accommodations exceeded expectations.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you thoroughly enjoyed your time with us and that our service and accommodations were above and beyond your expectations. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, Hotel Management
HUMM Only problem was the Lobby called me twice 10PM and around 10:30PM (in a dead sleep) asking if I had a luggage cart in my room - Then there was alot of noise outside my door.
Business response:
Adele, thank you for your review of Extended Stay America. It’s nice to know you were pleased with your overall stay, but we are sorry for the inconvenience you experienced while being here. We have followed up with our team to make sure we don’t disappoint you in the future. We value your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management
Close to NASA Space Centre The hotel is in such an excellent location for the Space Centre that we could overlook the disadvantages. The room was noisey with a loud fridge and air conditioning unit. It wasn’t until we were leaving that we found out we could ask for a lot of facilities, e.g. hair dryer, coffee maker, cups, spoons etc. Perhaps when new residents arrive a little more time could be used going through the leaflet given with the door key. Sadly we could hear the person in the next room snoring!
Business response:
Mike, we are pleased to know you liked our convenient location and had a nice stay with us. However, we apologize for not explaining our policy to you on your arrival and the noise issue you had in your room. Being an extended stay property our guests often bring their bath amenities, but hair dryers and other articles are available at the front desk. To ensure cleanliness of kitchenware brand standards requires us to make dishware available at the front desk. Your feedback is also shared with our engineering team to check t... read more
Nice hotel. Very clean and comfortable especially for the price. I wish there was a hair dryer and more shampoo and conditioner. I did request an accessible room because my husband is disable when I reserved the room but was unable to get one. I wish there was a way to be informed that there is not one available during online reservation. That's why I gave it 4 stars
Business response:
Elizabeth, we are delighted you and your husband had a pleasant stay and enjoyed all that we offer. As we are an extended stay, our guest often brings their own bath amenities such as hair-dryer and other toiletries. However, these things are also available at the front desk on your request. We are sorry if this was not informed on arrival. On your next visit, we would like to accommodate you in the room of your choice, so do let us know when you are coming back. Sincerely, Hotel Management
Business response:
Thank you for your review. We are glad your overall stay was pleasant, but we are sorry if any inconvenience was caused while here. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Very accessible to food expressway. Everything was fine. The receptionist at the. Ck in and Ck out was outstanding. Very professional , respectful, courteous and friendly. Ennjoyable overnight stay. Plenty parking.
Business response:
It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
The location is great, cafeteria & large pharmacy next door, NASA across the street. Staff is attentive, tho problems take a while to solve. The mattresses are very hard & the pillows too soft. The hotel offers neither padding for the mattress nor firmer pillows. There is also a problem getting enough hot water for bathing after 10 p.m. They do allow pets, which is very important to me. They are strict about the no-smoking and handicap parking. I walk a dog at odd hours & appreciate the well-lit parking lots & grassy areas. ... read more
Business response:
Vic, thank you for being our guest. We are happy to know you loved the convenience of our location and were satisfied with all that we have to offer. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 4.3 star rating with 1,605 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.