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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Business response:
Raul, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Personal requests were not heard. we requested a roll in shower and got a tub. I requested on with hotels.com and my husband requested it two or three times before we arrived. Manager was rude to my husband when he asked her about our request prior to arrival. So long story short he was not able to shower all weekend. He was not very happy.
Business response:
Sandra, thank you for staying with us. We are happy you had a satisfactory stay. However, we are sorry for not meeting up to your expectation and for any inconvenience you had while here. We take your feedback as a training tool to improve our future guest’s experience. We truly hope this unfortunate situation will not prevent you from visiting us again. Sincerely, Hotel Management
I Floors in room were sticky. There was an awful smell in the hallway. Other guests were sitting their bagged trash in the carpeted hallway. The trash was there when we arrived at 3pm. It was still there at 10pm that night.
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Business response:
Charles, thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management
Extended Stay with no ability to eat in This had a very minimal cooking area. There was no way to use this because there were NO pots or pans, NO plates or glasses, & NO silver wear. There were 2 small ice trays but nothing to store the ice in. When these things were requested, I was told that they did not have anything to hand out. If guests can not cook anything, they should offer a full breakfast. The facility seamed clean & safe. It is directly across from the Houston Space Center.
Business response:
David, thank you for being our guest. We are happy to know you had a good time here and that your overall experience was a pleasant one. However, we’re sorry you were not happy with our hotel policies. Your feedback is appreciated as it will help us improve our service and facilities moving forward. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, Hotel Manageme... read more
Business response:
Our thanks for the feedback of your visit at Extended Stay America. We are pleased to know you had an overall great experience. Please come back and see us again soon. Sincerely, General Manager
Business response:
Michael, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, General Manager
Business response:
Jose, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 4.3 star rating with 1,605 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.