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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleasant.
Business response:
Dear Alisa, Thank you for your positive feedback about Extended Stay America! We're pleased to hear you had a pleasant experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management
The staff is nice and friendly We found a huge dead roach under the a/c Previous guest stuck gum all under the night stand which is gross as hell. The washer machine needs serious maintenance one is full of water the other stops randomly steals your $3 the machine has card reader but only accept quarters they don’t serve fresh breakfast at all just coffee and muffins please hire a clean cooking staff to accommodate us guest we pay close to $100 nightly 😊
todo muy bien
Liked the location and how clean it was and good and clean the whole place smelled. Only downside is the WiFi was very spotty.
Business response:
Dear Jesse, We are thrilled you enjoyed the location and cleanliness at Extended Stay America! Your positive feedback regarding the cleanliness and pleasant aroma of our property is greatly appreciated. We apologize for any inconvenience caused by the WiFi, and we will work to improve its reliability. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon!Sincerely,Hotel Management
Not as advertise I was excited about this hotel. I came out of town for a wedding. I was going to be in town for a few days. So, i was excited about having a suite with a kitchenette. I bought stuff to make breakfast and fruits, juice etc. When i arrived at the hotel and opened the cupboards, there was NOTHING. Not a fork, cup, pan... nothing. If you wanted these "extra amenities", you had to go to front desk and requested what you want, and they will see if it's available ( more times it's not). You ever had to peel and cut... read more
Business response:
Dear Guest, Thank you for your detailed feedback. We are glad to read you were excited about your stay. We regret that the kitchen amenities did not meet your expectations and that you faced inconveniences. Your comments about the breakfast offerings and the room condition are valuable, and we will use them to improve our services. We hope you consider staying with us again for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,764 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.