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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
El lugar realmente está mejor que otros lugares al mismo precio, la habitación tiene cocina y un sofá grande muy cómodo. El servicio fueron honestos al decirme lo que no estaba disponible por el momento y eso me pareció bastante razonable porque hay muchos comentarios malos en este hotel sin embargo no todo es sierto. El precio muy económico y el estacionamiento está seguro. Mucha iluminación toda la noche. Es una. Área buena. La picina no tiene mantenimiento por lo tanto no se puede usar.
Business response:
Dear Geraldine, Thank you for your thoughtful review and for highlighting the value we offer. We are glad to hear you enjoyed the room’s kitchen, comfortable sofa, and the safe, well-lit parking. We appreciate your understanding of the current limitations and your feedback about the service and the area. However, we do apologize for the pool being unavailable, and we are working to address this. Thank you again for sharing your experience, and we hope to welcome you back soon at Extended Stay America!Sincerely,Hotel Manageme... read more
Good
Check in was cool but when i arrive they said the pool was getting shutdown and renovated out which is crazy cause i booked for the pool they also dont do breakfast of any sort she told me tht too but the room was okay i had stains on my pillow i bought my own cover the tv was good air had a smell but ill rate this place 6/10 not bad but not the best
Business response:
Dear Keiundra, Thank you very much for reviewing your recent stay at our hotel at Extended Stay America. We try to meet and exceed all the expectations of our guests who enter our door. However, we are sorry for the difficulties and will work on improvements to ensure a seamless visit on your return trip. We would love for you to stay with us again, as it would be a pleasure to welcome you back. Sincerely,Hotel Management
Nice
Bathroom sink was leaking for all 3 days. Refrigerator door was sealed and i was unable to open it. Microwave was unusable and very dirty. The room had a strong smell. However. The price was low too.
Business response:
Dear ams, Thank you for your feedback. We're glad you found the pricing reasonable, though we regret the issues you encountered with the sink, refrigerator, and microwave. Your comments will be passed on to our team to ensure that these concerns are promptly addressed. We appreciate your input, as it helps us make necessary improvements for future stays.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,803 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.