Extended Stay America - Houston - Sugar Land

Business response:

Dear Troy, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location. We look forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Dear Troy, Please accept our gratitude for taking the time to review your stay at HOTEL. We're delighted to hear that your stay at Extended Stay America was clean and quiet. Your satisfaction is our top priority, and it's great to know that we met your expectations. We appreciate your positive feedback and look forward to hosting you again in the future for another enjoyable experience. Thank you for choosing our hotel!Sincerely,Hotel Management 

Business response:

Dear David, Thank you for taking the time to write a review regarding your recent stay with us. Please accept our apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please be assured we will address this with the concerned for improvement, and we hope you give us another opportunity to meet your expectations on your next stay. Sincerely,Hotel Management 

Business response:

Dear Daniel, We are delighted to see you had a fantastic experience with us at Extended Stay America. It is our priority to ensure a seamless stay for every guest, and we cannot thank you enough for the generous rating. We hope to welcome you back soon for another fulfilling visit.Sincerely,Hotel Management 

Business response:

Dear Troy, Thank you for writing such a wonderful review of our hotel! We especially appreciate your kind remarks about our convenient location close to various restaurants and shopping. We receive many great compliments about our location, so we are glad this contributed to making your stay perfect for your time in the city. All of us at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day! Sincerely,Hotel Management 

Business response:

Dear Sean, Thank you for staying with us and for sharing your review. It is glad that you had a pleasant stay, but we are sorry you encountered any service issues from our associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing outstanding experiences for every guest.Sincerely,Hotel Management