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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was quiet and clean and relaxing
It was good. First of the all, the elevator was out, luckily I was only on the 2nd floor so it wasn’t too much of an inconvenience. Check in and check was good, friendly staff.. But, I will point out, I was in Room 215 and I saw a few cockroaches. Luckily I didn’t have any food with me or else I’m sure more would of popped up. So, in the future that can’t happen. Hoping the manager sees this so there can be some corrective action!
Business response:
Dear Ricardo, We are delighted you chose to stay with us at Extended Stay America. We appreciate your comments and are happy you enjoyed your time with us. We regret any inconvenience with the cleanliness of your suite, and we have noted your feedback. Also, we regret the elevator issues during your time with us. Our maintenance team is already at work to fix the same. Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management
don't care
Business response:
Dear Angela, Thank you for choosing and informing us about the issues that you encountered. Our team works hard to provide every guest with a comfortable environment; therefore, we apologize for the concerns that compromised your experience. We will follow up on your problems to ensure we do everything possible to minimize the impact on our guests. Thank you again for your feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
It was very quiet and relaxing
No breakfast, no coffee maker, will never stay there
Business response:
Dear Mohammad, Thank you for being our guest. It isn't enjoyable to read your reviews. We are sorry for the breakfast choices that did not live up to your expectations. Your remarks are shared with our team for further improvement. Also, we have instructed our team to keep an eye on refilling the supplies to satisfy our guests. We hope to welcome you again with a better experience when your travels bring you back to the area. Sincerely,Hotel Management
Staff was very friendly Great check in experience
Business response:
Dear Persophnia, Thank you for choosing us. We are glad you were pleased with the services of our staff and appreciated the check-in process. Our priority is to provide an attended service to all our guests, and we are happy that this was your experience. Please return to Extended Stay America whenever you are in the area again. Sincerely,Hotel Management
Great staff but that’s about it. The staff was great and hotel was clean but the breakfast was a joke. 6 small packaged muffins, 4 granola bars, and packaged oatmeal and coffee only isn’t breakfast. Also the other guest staying there ummm we’re quite questionable and you could smell someone smoking all in the hotel. The pool was also closed even though it is during the season.
Business response:
Dear Jacqulin, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. Your concerns are shared with our concerned team to ensure they are addressed adequately and never repeated. On the other hand, it is great to know you had some lovely encounters with our staff during your visit to our hotel and found your rooms clean. We want an opp... read more
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 4.3 star rating with 1,311 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.