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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is ok for the price but dangerous for kids The service was good, the room was clean. The furniture needs some updating, especially our couch, but the bed was comfortable. My main issue is that we came there to stay with my young daughter, but the hotel smelled like marijuana smoke even when we were approaching the front driveway. The entire lobby also smelled of marijuana. The entire first floor, the entire second floor hallway day in and day out, and it’s supposedly a non-smoking hotel, at least on the 2nd floor where... read more
Business response:
Dear Guest, Thank you for taking the time to give us feedback on your recent stay. Even though our guest suites are smoke-free, we occasionally have violations of this rule. We sincerely apologize for not meeting your expectations during your recent stay at our hotel, and we regret any inconvenience you experienced, especially regarding your concerns about the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ens... read more
I like that it was close to expressway and near by restaurants. I didnt like that there is no ice machine.
Buen servicio en la recepción y servicio rápido
Business response:
Dear Luisa, We're thrilled you enjoyed the service provided by our reception team at Extended Stay America! Delivering efficient and friendly service is our priority, and we're delighted to hear we met your expectations. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
Nice
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,764 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.