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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was helpful but the place needed some help. When we first entered our room there was a bad odor so we had to crack the window, we also saw cockroaches. Breakfast consisted of muffins and coffee and there were no kitchen items available like promised. Next time I will pay a little more and stay elsewhere.
Business response:
Dear Andrea, Thank you for your feedback. We're glad to hear our staff was helpful, but we sincerely apologize for the odor, presence of cockroaches, and lack of kitchen items. This is not the experience we aim to provide, and we will address these issues immediately. We also regret that our breakfast options did not meet your expectations. Your comments are valuable to us, and we will work on making necessary improvements. We hope you might consider giving us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,803 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.