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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was an ok stay.. Guess they are doing reconstruction.. Elevators wasnt working.. overall good stay
Business response:
Nedra, thank you for choosing Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had while you were here. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management
Great
Business response:
Jeremy, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Huele mal la abitacion como a humedad
Business response:
Marcial, thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the unpleasant odor you experienced in your room. We have asked our housekeeping team to deep clean the room to remove the smell. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Marie, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
Long-term stay Most of it was great. Had an issue with people propping the security door open by my room and even though I reported it repeatedly, nothing was done. Had chosen inside room access for extra safety due to traveling alone. It's supposed to be a non-smoking building but my sheet had a cigarrette burn hole in it. Weekly cleaning was poor, they only did partial cleaning. Did not do tubs or wipe down kitchen counters at all and I was there 3 weeks. Staff was friendly. Overall, I would stay there again as the price w... read more
Business response:
Janet, thank you for choosing Extended Stay America for your needs. We are delighted to know you had a pleasant stay with us and that our offerings were to your satisfaction. However, we regret the service issues and your feedback is discussed with the concerned teams to improve our performance. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your excellent rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Carol, we are happy you were pleased with most of our services, but I am sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. I am confident you will have a better experience. Sincerely, Hotel Management
Not good, but almost good enough They didn't have the kind of room I reserved. The room we got had only 1 full/queen-size bed and a tiny (less than twin-size) pull-out couch to sleep the 4 of us. There were only 3 pillows in the room, with no more available at the front desk. We had to request sheets for the pull out bed. The hotel was basically what I expected it to be at that price -- kinda dirty and plain, with a couple things broken, but at least it was safe enough.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 4.3 star rating with 1,312 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.