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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel for its price the only think i didn’t like was the AC it wasn’t cold enough for me.
Business response:
Marlana, thank you for your kind review. We are so happy you enjoyed your stay at the Extended Stay America. It is our goal to deliver great value at a fair price and we like hearing that we have accomplished just that. However, we regret your disappointment with the air conditioner. Your concerns will be shared with our maintenance team. Thank you for recommending us to future guests, and we hope to be your hotel of choice every time you visit the city. Sincerely, Hotel Management
Hairs (from all areas on the body)on the towels, lots of roaches right outside the doors at night, some “junebugs” flying around the room but once we killed them there weren’t anymore. Blow dryer hook but none available at front desk. Was approached by a clearly drugged out woman 4 out of the 6 days we stayed going on about sleeping with the married security guard but not knowing he was married. Room was decent enough. It was great having a full size fridge and a microwave. Those were ideal to have for fhay week. Didn’t feel... read more
Business response:
Thank you for your feedback. We are glad you loved our friendly staff and in-suite amenities. Although you liked your room, we are sorry for the issues you had with the cleanliness of the towels and the insects you encountered while here. We have shared your concerns with the appropriate department. Thank you once again, and we hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The pool wasn't clean, the parking lot was full of litter
Business response:
Thank you for choosing to stay with us at Extended Stay America. Although you gave us a nice rating, we are sorry to read about the cleanliness issues you encountered with our property. We have brought this to the attention of our housekeeping for review and action. Thank you once again, and we hope you give us another chance to make it up to you in the future. Sincerely, Hotel Management
Not good Wouldn’t stay here again but I choose not to say why.
Business response:
Guadalupe, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The hotel is under construction so it was dusty and loud, but it had a really bad smell,
Business response:
Thank you for being our guest. We are very sorry for the issues you went through due to the on-going construction and for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Decent The staff is nice and the area is pretty good. Although the “free breakfast” was basically just muffins, oatmeal cereal, hot chocolate and coffee. Also, I may have gotten pink eye from staying here?
Business response:
Laural, thank you for being our guest. Although you liked our courteous associates and overall enjoyed your stay with us, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 4.3 star rating with 1,372 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.