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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is under construction so it was dusty and loud, but it had a really bad smell,
Business response:
Thank you for being our guest. We are very sorry for the issues you went through due to the on-going construction and for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Decent The staff is nice and the area is pretty good. Although the “free breakfast” was basically just muffins, oatmeal cereal, hot chocolate and coffee. Also, I may have gotten pink eye from staying here?
Business response:
Laural, thank you for being our guest. Although you liked our courteous associates and overall enjoyed your stay with us, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Work Stay My job put me in this hotel for work.. They were very nice to do this for me and charged me nothing.. The hotel worked out very well and enjoyed my stay.
Business response:
Arthur, thank you for choosing Extended Stay America while here for work. We are glad to know you enjoyed your stay with us and liked the service provided by our courteous associates. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
This location was under some minor renovations. Pleasant Staff and approachable Management. The continental breakfast was always Hot, Fresh, and Plentiful.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were able to start your day off right with our complimentary grab-and-go breakfast and were impressed with our attentive staff. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Staff is great. Rooms are clean. Its quiet.Reasonable price.
Business response:
Thank you for staying with us and for your wonderful feedback. We are thrilled that you loved our accommodations as well as the great service delivered by our associates. It is encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thank you again for choosing Extended Stay America. We hope to have you stay with us again! Sincerely, Hotel Management
Not modern but spacious and comfortable Staff was amazing, not up to date but comfortable and VERY spacious
Business response:
Clarissa, thank you for staying at Extended Stay America. We are glad to know you enjoyed the size of your room and that our associates made a remarkable impression. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management
Atmosphere not clean There was boxe, paint stuff every where. It looked like a war zone. I guess they we're doing some reconstruction but it looked so unclean and unsafe. I've stayed at this location before and previous experience was much better. Not sure if I would come back.
Business response:
We hate losing our loyal guests and are extremely sorry for letting you down during this visit. Also, we are sorry for the cleanliness issue you experienced. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 4.3 star rating with 1,312 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.