Extended Stay America - Houston - Sugar Land

Business response:

Hector, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It is great to hear you enjoyed your stay as well as our comfortable accommodations and convenient location. We look forward to welcoming you again. Sincerely, Hotel Management 

Business response:

Monique, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for your great comments and review of your visit with us. We were sorry to read that we were not able to meet your every expectation during your stay. We do our best to maintain high standards, and we continually strive to improve upon our service. Candid comments like yours help us in this process, so we appreciate your feedback. We have addressed your concerns with our staff, and we have taken corrective action so that this does not happen again. Thank you again, and we hope to have the opportunity to provide you... read more

Business response:

Karen, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Dominique, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America on your Houston. We are delighted to know you had a great stay and that you were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize that our facility fell short of your expectations and have relayed your concerns with our team as we work on updating and refreshing our hotel. We are also sorry for the poor experience you had with one of our associates. We have shared your comments with her so that such instances are not repeated. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management