Extended Stay America - Houston - Sugar Land

Business response:

Thanks for the awesome feedback. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. It was a pleasure serving you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Robert, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America while here for business. We are delighted to read you liked our affordable rates and all that we have to offer. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Pablo, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the poor service you experienced from our front desk team. We value your feedback and will use it as a training opportunity to improve our service delivery. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Rocio, thank you for staying at Extended Stay America. We are glad to read you had a pleasant time here. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Matthew, thank you for your feedback. We are happy you found us to be of a good value. However, we are sorry for the cleanliness issue you encountered. We will certainly share your feedback with my housekeeping team to take corrective actions. We look forward to welcoming you back soon. Sincerely, Hotel Management