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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I've had better days Josh the front desk gentleman was excellent! Nothing bad to say to him. I made my reservation on hotels.com literally from the parking lot. Josh greeted us as we walked in. Great! There was a hold up on the reservation that took a few 10 min for josh to see in the system the reservation I had just made but I guess what was out of his hands. I wish there was a more immediate update so that there was waiting. The room smelled like a stale funny. I got the studio queen. It could have been the empty refriger... read more
Business response:
Thank you for your recent review of your stay. I appreciate your kind comments regarding our staff; however, I sincerely apologize for the inconveniences you experienced. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Work I personally enjoyed my stay here. It isn't the nicest hotel I've ever been too but I didn't have high expectations coming into it considering it's 2 star rating. I feel like I got what I paid for. The only complaint I could have is the location. It is located right next to a major highway and the sound from the cars is pretty annoying in the morning.
Nice room but weak Internet signal. Stayed in studio room with two beds. Room was Liu me an overall, pretty clean. Their breakfast is not much of a breakfast which included coffee, some fruit, granola bars & pre-packaged muffins. Our biggest problem was the poor internet signal till we had to go to the lobby where it was accessible, for the most part.
Business response:
Thank you for the feedback about your stay with us. We appreciate your comments concerning room cleanliness; however, I apologize that our amenities were not to your satisfaction. To uphold our company’s high standards, I will be looking into the Internet issue to ensure it is functioning properly. Still, I am glad you had a good stay overall. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
one night stay Stay was good I was there for one night.Overall the room was clean the grab and go breakfast was ok just wish the room was more cozy.
Business response:
Thank you so much for posting a review of our property. We appreciate you letting us know that our grab-and-go breakfast was not to your satisfaction. Still, I’m so pleased to hear that you had a good stay with us. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Family trip Hotel was clean and nice. The manager was very helpful. It was pictured as described.
great stay Staff was very friendly and helpful with accommodations.
Needs to be updated Didn't have a sofa sleeper like it stated when I booked it and room looked outdated and bed not comfortable at all with two small pillows
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your stay was not up to your liking. Please note that not all rooms come with a sofa sleeper and our hotel is currently going through renovations, which includes new bedding. I really appreciate you bringing this to our attention . We hope that you will give us the opportunity to provide you with a better stay next time you are in the area.
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 4.3 star rating with 1,312 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.