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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So-so for to much dough-dough The hotel was ok. The appliances were old, the remote and the phone were both beat up. The "grab-and-go" breakfast was lame. The bed was comfy but the covers were too light for my taste. Seems a little overpriced for what you get, but then again aren't most hotels?
Business response:
Thank you for your recent review of your stay. I apologize for the condition of the appliances and the grab and go breakfast not meeting expectations. We are working on getting the appliances and the phones updated. Again, I want to thank you for providing us with your feedback. I do hope that you will return to our hotel,or any other Extended Stay Hotels in the future.
Easy access location The hotel was under renovation so the hallway reeked of petroleum/new carpet smell. The room did not have too much of a smell but the window opened, which is always nice. It was a perfect location for me and I did not hear the traffic at all.
Great Location OK Hotel The hotel is aging and had not been maintained very well. It was clean enough and was fine for a one night stay. It was a great location as far as being close to restaurants. I was very unhappy that the front desk refused to print me a receipt because I booked online.
Business response:
Thank you for taking out the time to post a review of your stay with us. We appreciate your comments about our cleanliness and convenient location; however, we do apologize that you found our hotel to be ill-maintained. Please know that we are scheduled for an upcoming renovation to update our hotel. As well, I truly regret to read that my front desk staff would not print your receipt. I will be working with my staff on providing more accommodating service in the future. Thank you very much for sharing your experience with u... read more
nice stay It was a pretty nice stay. I was expecting a little more choices on the breakfast front though.
Mediocre The staff are very nice but the hotel is old and dirty no ice on the second floor fridge didn't cold , tub was dirty , bed had ants , ac cooler kept making a strange noise but good location I wouldn't stay again
Business response:
Thank you for your review of your stay. We appreciate the kind comments about the staff; however we apologize that you had cleanliness and maintenance issues in your room and that we did not have an ice machine on the second floor for you to use. I will work with my housekeeping staff to ensure that we are cleaning our rooms to standard, and properly inspecting rooms for maintenance issues that we can have our maintenance engineer resolve any issues before checking guests in. I will share your feedback about our lack of an i... read more
extended stay If you plan on staying a while and need to cook meals this might be a good option. If you are just wanting a room you might look elsewhere. No maid service for the 5 days I was there.
Great Stay Will stay again.
Business response:
Thank you for your recent feedback. We are so glad to hear that you had a great stay at our hotel. Thank you again for your positive review. We look forward to seeing you again soon.
Nice hotel easy access from the freeway A pleasant stay the staff friendly and helpful if I needed something fairly quick to get it
Business response:
Wendy - I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our location and our friendly, helpful staff during your visit with us. Thank you for choosing Extended Stay America. It would be our pleasure to have you repeat your experience with us in the future.
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 4.3 star rating with 1,312 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.