This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs improvement! 3 ice machines between the second and third floors and none were in working order. First floor wing near the pool had a terrible odor that seemed to be coming from one of the rooms.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
I thought it would have been well kept up but room was very disappointing esp for the area it’s located at
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Good enough for the price Ok for the price. Felt safe. Not prepared for bare minimal in the room, but we borrowed a toaster, light bulbs, and bought paper plates and plastic utensils. Staff accommodating, but no coffee after 9:30, and no coffee makers in room. Skimpy breakfast of a nature bar...We are minimalists but other people may expect more and not like it...It was quiet. The receptionist cancelled our reserved rooms when we were able to stay with relatives starting Friday November. 25th. We cancelled the remaking 3 day... read more
Business response:
Naddie, thank you for your review. We are pleased that you enjoyed your overall stay, but we regret that breakfast was not to your liking. We understand a fresh and delicious breakfast is the best way to start the day and your comments have been shared with the team. Please free to reach out to our front desk with your queries and they will be happy to assist you. We hope you will stay with us again the next time you are in our area. Sincerely, Hotel Management
Business response:
Dennis, we are so glad you enjoyed your time at Extended Stay America. We couldn't be happier that we were able to impress you with our service and facilities. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Jggghh hi in c.f. Jggghh Jggghh Bacchusd bcc bc ng magnifying inch bbc.co
Business response:
Thank you for your rating. We are glad to know your overall stay was pleasant, but we are sorry if any inconvenience was caused while here. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Nice and comfortable, except for the roaches. We had a reservation at Extend a Stay in Stafford, Texas but they had to move us to one of their other locations. Nice size rooms clean for the most part, but I did see a handful of roaches.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure knowing you loved the spaciousness of your room and enjoyed ebbing with us. We value your observation in regard to the uninvited visitor and have shared it with my housekeeping team to take corrective actions immediately. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
Business response:
Frank, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 4.3 star rating with 1,312 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.