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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ESA Woodlands My room smelled like weed. My 2nd night people were smoking weed outside and the A/C sucked it in my room. The bed was not comfortable, and the table was falling apart. The staff was very pleasant and accommodating.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
only spot that was wasnt price guouging huricaine harvey
Business response:
Felicita, thank you for staying at Extended Stay America. We're happy to know that you were safe with us during the unfortunate time and that you found us to be at a good value. We appreciate your feedback and look forward to your visit in the future. Sincerely, General Manager
Business response:
Felipe, thank you for your visit. We are pleased you had an overall nice stay, but we are sorry if any inconvenience caused. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Business response:
Kevin, thank you for choosing us. It’s a pleasure knowing you enjoyed being with us. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
Business response:
Carranza, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Nonsmoker gets smoking room Although I am not a smoker somehow my booking through the app had gone for a smoking room. I requested at the reception for a nonsmoking room. I was given one room initially. It was not ready. So I went to reception back. He gave me another. Then instantly changed it and gave keys. What I had gotten was a SMOKING room. It was tough to stay. It was not easy to change either because I was exhausted. But I has trouble with the smoking room. Thanks
Business response:
Thank you for taking the time to post your feedback. We are sorry for the problems you experienced while being here and regret the inconvenience it caused. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, General Manager
Business response:
Carlos, thank you for staying at Extended Stay America - Houston - The Woodlands. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Matthew, thank you for sharing your 5-star rating. We appreciate you choosing to stay at Extended Stay America - Houston - The Woodlands and look forward to hosting you again soon. Sincerely, General Manager
not that great I won't be back
Business response:
Michael, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality that we typically deliver. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,150 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.