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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Carranza, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Nonsmoker gets smoking room Although I am not a smoker somehow my booking through the app had gone for a smoking room. I requested at the reception for a nonsmoking room. I was given one room initially. It was not ready. So I went to reception back. He gave me another. Then instantly changed it and gave keys. What I had gotten was a SMOKING room. It was tough to stay. It was not easy to change either because I was exhausted. But I has trouble with the smoking room. Thanks
Business response:
Thank you for taking the time to post your feedback. We are sorry for the problems you experienced while being here and regret the inconvenience it caused. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, General Manager
Business response:
Carlos, thank you for staying at Extended Stay America - Houston - The Woodlands. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Matthew, thank you for sharing your 5-star rating. We appreciate you choosing to stay at Extended Stay America - Houston - The Woodlands and look forward to hosting you again soon. Sincerely, General Manager
not that great I won't be back
Business response:
Michael, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality that we typically deliver. Sincerely, General Manager
EL hotel en términos generales esta bien, salvo que ya hace falta una leve remodelación, un poco de mas limpieza
Business response:
Thank you for your visit to Extended Stay America - Houston - The Woodlands. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. We will share your feedback with appropriate individuals in our organization in an effort to improve our future guest experiences. We appreciate your business and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Business response:
Brain, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Kelly, we appreciate you sharing your kind rating with fellow travelers online. Thank you for choosing us, and we hope to see you again at Extended Stay America - Houston - The Woodlands. Sincerely, General Manager
Dirty but Accommodating This place is good for a one nught drunk stay but looks cleaner online than it is in reality.
Business response:
Sarah, we appreciate you being our guest. It’s our pleasure knowing you had an overall pleasant experience. However, we are sorry if we missed meeting some of your expectations. Your feedback is important to us as it will help us to improve. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,163 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.