Extended Stay America - Houston - The Woodlands

Business response:

Renee, thank you for selecting Extended Stay America. It’s a pleasure knowing you loved our affordable rates and our convenient location. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Suzanne, thanks for posting a review. We are thrilled to know you had a great time being with us and loved everything we offer. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Juan, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Randy, it was a pleasure to read your fantastic review about us. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. Thanks for reviewing us. We hope to be your hotel of choice every time you visit Houston. Sincerely, Hotel Management 

Business response:

Thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management 

Business response:

Jacob, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management 

Business response:

John, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post your review. We are happy to know you were pleased with the service provided by our staff and had an overall comfortable stay. However, we are sorry for not meeting some of your expectations while you were here and have taken a note of your concerns. We hope to have another chance so we can make your next trip pleasant in every respect. Sincerely, Hotel Management 

Business response:

Byron, thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management