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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok... Staff not rude but not overly friendly either. Water pressure in shower was very weak.
All was good, until friday -19 saturday 20. Full moon? Perhaps, Devils and demons appears, with alcohol, a bit noisy and eager to party. Some strange peoples lurking in the lobby. Not to be affraid, but not the likeliness for a good hotel. Some peoples seems to gather to play videos on rooms (?) very noisy on sunday afternoon. My tought was over a "highgly rotation hotel, on saturday". Two days with elevator out of service. But the place is confortable, clean. Good location, easy to get in.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
The rooms were clean but the front desk clerk needs a class in customer services.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the service provided did not reflect that standard. To prevent this from happening again, I am retraining our staff to ensure that each guest receives professional customer service. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Not to happy I was bitten by bed bugs and was not very happy and got little rest due to scratching all night.
Houston Flooding It was during the recent rains & flooding in Houston. This area seemed to stay dry most of the time & I was able to get on the elevated expressways to drive to customers. Sal, at the front desk was helpful & friendly. Check- in & out was painless.
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.