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Extended Stay America - Huntsville - U.S. Space and Rocket Center
- Hotels
- Huntsville, AL
About this business
Location details
4751 Governor's House Dr., Huntsville, AL, 35805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy. Noisy. And i was there on an empty night.
Business response:
Dear Nikolas, thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Since... read more
Property was conveniently located.
Business response:
Dear dew, we appreciate you choosing our Extended Stay America and taking the time to write a review. We are glad you had an enjoyable stay and that our convenient location was ideal for your needs. It was our pleasure to host your stay. We look forward to your next visit.Sincerely,Hotel Management
The rooms had a bad,stale smell. They didn’t smell fresh. The toilet would take forever for the tank to fill up(20 minutes) in order to flush.
Reservation was not accurate and hotel was dirty. Hotel was dirty. It has no icemaker nor hair dryers in the rooms. I had booked 2 rooms and only one was recorded by the hotel.
Very nice.
Business response:
Dear Barbara, at Extended Stay America, we are delighted to know you had a wonderful stay. Providing all our guests with a comfortable stay is what we strive for every day. We look forward to welcoming you soon. Sincerely, Hotel Management
The hotel itself was fine. There wasn't much close by. I got in around 8:00 PM and had planned on driving through somewhere to get food but there was nothing close. I got up early and wanted to go get coffee and after driving several miles around the area I finally found a mini mart/ gas station open but I didn't go in because there was a person out front who was scary and appeared to be high. I drove around some more and found another mini mart and was grateful but when I left there was a female there trying to give me a so... read more
Business response:
David, thank you for taking the time to write a review. While we are glad you had an overall pleasant time at our property, it was discouraging to learn of your encounter with an individual in the area. Unfortunately, the public space and environment outside the hotel are not under our control or influence. Our guests' security and safety are of utmost importance to us; therefore, we regret any discomfort you felt while visiting our city. Sincerely, Hotel Management
When I tried to check in they informed me they were full and had no rooms despite me having a confirmed reservation. Would not refund me and told me I had to go through Expedia.
Business response:
Kelly, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Huntsville - U.S. Space and Rocket Center
How is Extended Stay America - Huntsville - U.S. Space and Rocket Center rated?
Extended Stay America - Huntsville - U.S. Space and Rocket Center has a 3.6 star rating with 1,781 reviews.
When is Extended Stay America - Huntsville - U.S. Space and Rocket Center open?
Extended Stay America - Huntsville - U.S. Space and Rocket Center is open now. It will close tomorrow at 12:00 a.m.