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Extended Stay America - Huntsville - U.S. Space and Rocket Center
- Hotels
- Huntsville, AL
About this business
Location details
4751 Governor's House Dr., Huntsville, AL, 35805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On motorcycle road trip. This place very close to Space and Rocket Center. They did have typical grab and go breakfast. Kitchenette not stocked. Due to virus, you have to ask for cookware, dishes, etc. Bring your own kitchen/dish/pots n pans cleaning supplies. Guest laundry good, $2 wash and dry cycles. No ice machines. Desk will give you ice trays. If 1-2 nights, will have to buy 8# bag from gas station
Stay away Room was dirty (hairs everywhere—sink, bathroom, bed, pillows) simply disgusting.
Business response:
Galina, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Air conditioning was nice. Good tv
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a comfortable stay with us and liked your well-appointed suite. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
The property is old and in need of refurbishment/upgrade. The property doesn't offer any services beyond a room and the room wasn't very clean. For example, there was a hole in the wall in the bathroom and the shower rod is falling off the wall. There are numerous newer hotels in the region which offer additional services or are in better condition at a competitive price.
Business response:
Thank you for choosing us and for taking the time to post a review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We also appreciate your comments regarding the overall condition of our hotel and will use them as we plan for future upgrades. We hope you will reconsider a future stay as w... read more
Most expensive 1 star room I’ve ever had Pubes in the shower, towels and sheets had stains, carpet was sticky, room smelled like weed so badly
Business response:
Gage, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
The property was filthy. Paper everywhere, stains on the walking pathway and potholes in parking lot.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
The area.
Business response:
Thank you for your review. We are sorry that our location did not meet your expectations and regret the inconvenience caused. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Huntsville - U.S. Space and Rocket Center
How is Extended Stay America - Huntsville - U.S. Space and Rocket Center rated?
Extended Stay America - Huntsville - U.S. Space and Rocket Center has a 3.6 star rating with 1,781 reviews.
When is Extended Stay America - Huntsville - U.S. Space and Rocket Center open?
Extended Stay America - Huntsville - U.S. Space and Rocket Center is open now. It will close tomorrow at 12:00 a.m.