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Extended Stay America - Huntsville - U.S. Space and Rocket Center
- Hotels
- Huntsville, AL
About this business
Location details
4751 Governor's House Dr., Huntsville, AL, 35805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just needed a one night stay but I recommend going somewhere else. The room smelled awful, like a combination of weed and mildew. Not to mention the crack roaches all over the walls. The bathroom counter still had what appeared to be toothpaste on it. You could hear everything going on around you. The man at the front desk was polite and apologetic but this place needs A LOT of work.
Business response:
David, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Really great hotel We always stay here when in Huntsville. Staff are awesome. Room is clean. Beds are soft. Very attentive and calls the room shortly after check-in to make sure that we have everything we need. I requested extra pillows and a blanket. He gave me a huge bag with extras of those along with extra towels.
Comfortable
Business response:
Benson, thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay with us. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. Thank you for choosing Extended Stay America, and we look forward to welcoming you back. Sincerely, Hotel Management
Paul the man who checked me in was super friendly and knowledgable. We also encountered one of the housekeeping staff and she was super friendly and helpful also. My only issue with this hotel is that it smelled like cigarette smoke in the room.
Business response:
Donita, thank you for your review. We are happy to know you liked the service provided by our courteous staff, especially Paul. However, we are sorry for the smoke smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Bugs were in the rooms
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The staff was friendly and professional. My room was clean and it was very quiet. I requested for a late check out and they were able to accommedate me.
It was nice and the location was great too
Business response:
Wow! Thanks for the 5-star review. We are glad our location was convenient for everything you wanted to do on this visit. All of us at Extended Stay America look forward to having you stay with us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Huntsville - U.S. Space and Rocket Center
How is Extended Stay America - Huntsville - U.S. Space and Rocket Center rated?
Extended Stay America - Huntsville - U.S. Space and Rocket Center has a 3.6 star rating with 1,781 reviews.
When is Extended Stay America - Huntsville - U.S. Space and Rocket Center open?
Extended Stay America - Huntsville - U.S. Space and Rocket Center is open now. It will close tomorrow at 12:00 a.m.