Extended Stay America - Huntsville - U.S. Space and Rocket Center

Business response:

John, thanks for choosing Extended Stay America and rewarding us with such a review. We are happy to know you were awed by our spectacular hospitality and enjoyed everything that our hotel has to offer. Your review is appreciated, and we look forward to providing you with another outstanding stay on a future date. Sincerely, Hotel Management 

Business response:

Angela, we sincerely apologize for the issues you encountered in your room while you were here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are pleased you found our location to be an enjoyable part of your visit to our area. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and noise issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel.   Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit the city. Sincerely, Hotel Management 

Business response:

We work hard to ensure that our guests have a comfortable and memorable stay at Extended Stay America, so we are pleased that your experience was a positive one and that you felt that we were a good value. Impressing our guests is our top priority, so we're happy that you left with such good memories of our hotel. We hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more