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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Professionalism As we were checking in a "friend" of the desk clerk was telling a colorful story. The conversation between the two should have paused while customers were present. The clerk did her best in doing her job, however, someone needed to tell the other person to step away.
Business response:
Dear Crystal, We appreciate you choosing us and providing your feedback. It isn't very reassuring to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Management
Ok
It was very clean and quiet
Business response:
Dear April, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the cleanliness and quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management
Decent stay for the price, receptionist was hard to find for my check-out so i had to leave my card on the desk. Other than that the stay was good.
Business response:
Dear Jeremy, Thank you for the excellent review. We are glad your stay was enjoyable, and you found us an excellent value. Thank you again for your feedback, and we hope to see you again very soon at Extended Stay America.Sincerely,Hotel Management
The cleaning staff clearly doesn’t take pride in their work. The room was just simply not all that clean. Spots on the floor, some kind of white substance all over the remote(pretty sure it was wax), the phone was so dirty too. The phone wasn’t even working. Some lights weren’t working and others weren’t even plugged in. The “free breakfast” was coffee, tea, hot chocolate, muffins and granola bars. I needed a place to stay near the hospital and I figured this would be perfect. Location was perfect but I would not stay here a... read more
Business response:
Dear Krista, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our housekeeping and maintenance team to ensure similar issues are not made in the future. We also apologize for your disappointment with the breakfast. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Indy Girl Wonderful, quiet, clean stay.
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 4.3 star rating with 995 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.