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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great but outside was not so good.
Peaceful stay
Business response:
Dear DeVaughn, Thank you for sharing your impressions of our hotel. We are pleased you had a peaceful stay with us. Traveling can be challenging enough, so we at Extended Stay America strive to make it stress-free for all our guests! Should your travels bring you back this way, we would be pleased to host you again.Sincerely,Hotel Management
Clean Room, Great amenities for price! Room was clean, had a full sized fridge and and kitchen amenities. Great deal.
The room I reserved somehow wasn't available, and the room they gave us smelled bad and the tv didn't work. They did give us a different room, and this one was better. Mattress was old and lumpy.
Business response:
Dear Michelle, Thank you for being our guest and sharing feedback about your visit. We hope your overall stay was pleasant, but we apologize for the issues that kept it from being perfect. We value hearing from our guests, as this lets us better improve our guest experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management
The room was very clean. The elevators unfortunately did not work and we were not informed until we arrived. The hallways and lobby did not have a pleasant smell.
Business response:
Dear Nicole, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals and are following up to determine where we went wrong and how we can avoid future inconveniences. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 3.5 star rating with 1,665 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.