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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and spacious. Decent shower
Business response:
Dear Janet, We greatly appreciate your positive feedback regarding the cleanliness and spaciousness of our accommodations and your satisfaction with the shower facilities. Providing a comfortable and welcoming environment for our guests is our top priority. Your kind words encourage our ongoing efforts to maintain high standards of cleanliness and comfort. We look forward to welcoming you back for another enjoyable experience in the future.Sincerely,Hotel Management
The gentleman at the front desk was nice and tried his best but the hotel is out of room keys so when i checked in he had to unlock the room for us and we have no key for our stay. Guess we're in the room till checkout
Business response:
Dear William, We appreciate your kind words about our front desk staff. We apologize for the problem with the key card and the inconvenience this caused. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Although your experience is not typical, we have room to improve, and we assure you we will. We hope to have the chance to make it up to you on a future visit.Sincerely,Hotel Management
Very satisfied
I was told when I checked in that the water would be turned of from 8:00am the following morning and would not be turned on until 5:00pm. Luckily we where gone all day so we where not affected. My room was not very clean. There was makeup smeared on the floor in the bathroom and in the bedroom area. The stove was so old I was afraid to turn it on. The 3rd night I stayed the CO2 detector started beeping about 10:30 PM. There was no chair in the room so I could not reach it to reset it. I went to the front desk and the night d... read more
Business response:
Dear Elizabeth, Thank you for choosing our hotel during your recent visit to the area. We want to express our deepest apologies for the inconvenience you experienced during your stay. Additionally, we regret the disturbance caused by the CO2 detector beeping during your stay. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope you give us another opportunity to provide you with the flawless stay you deserve! Sin... read more
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 3.5 star rating with 1,687 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.