Extended Stay America - Indianapolis - Northwest - College Parks

Business response:

Jackie, thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we're sorry you were unhappy with our grab-and-go breakfast. We have made a note of your feedback as we plan any changes to our selections. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Anish, thank you for the wonderful review of Extended Stay America. We're so happy to know you were impressed with the service provided by our excellent associates and that you had an enjoyable time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked our location and that you had an overall pleasant stay, we sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and our breakfast offerings will help us improve our future guest experiences moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Daryl, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Chuck, thank you for your terrific review of Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage the team to keep up the excellent work. We hope you will choose us again on your next visit to Indianapolis. Sincerely, Hotel Management 

Business response:

Frank, thank you for your feedback. Although your rating suggests you had an overall pleasant stay, we are sorry for the disturbance caused by fellow guests. We wish to have been informed about this as our front office team would have done their best to make your trip a better one. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Tom, we appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management