This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Northwest - College Parks
- Hotels
- Indianapolis, IN
About this business
Extended Stay America Hotel Indianapolis - Northwest - College Park is located at 9030 Wesleyan Rd, Indianapolis, IN. This business specializes in Hotels & Motels and Other Lodging.
Location details
9030 Wesleyan Road, Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what I expected Check in was hectic, the man working was filling in from another hotel, no other staff was there - including house keeping. I arrived around 3:30pm and was told our room wasn't ready - still had to be cleaned. (Which he had done for the guests before and after me from what I heard). When I got to our room, there were no towels, no kitchen items (dishes, utensils, pots/pans) which we had planned to use during the weekend, the room had an stale scent, and sheets were a little stained. The man working Friday... read more
Business response:
Sarah, thank you for sharing the specifics of your stay. We apologize for the issue you faced upon arrival and the inconvenience this caused. We have discussed your concern with the appropriate team to ensure we better serve our guests. We are also sorry for your disappointment with our in-suite amenities and that we did not meet your expectations. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Hotel muy tranquilo, las alfombras de los pasillos se ven viejas y sucias, pero la habitación muy completa
Business response:
Jose, thank you for choosing Extended Stay America. We are glad your stay with us was pleasant and that you loved your suite and the relaxing atmosphere at our hotel. However, we regret not meeting some of your expectations. It was our pleasure hosting you, and we look forward to making your next stay with us perfect. Sincerely, Hotel Management
okay for the night Front desk had not received request for no stairs, so we were moved to lower level with entrance by the dumpster. Sidewalk was uneven, and back door did not accept card key. Room was nice, but only one small trash can. no special amenities, but it was comfortable for just staying overnights. Had to have card key reactivated for second night. No breakfast, just a muffin.
The staff was nice and helpful. The room was clean, but I think some updates would be good. The blanket was ripped, the sheets had stains, and overall it smelled a little yucky.
Business response:
Catherine, thank you for being our guest at Extended Stay America. We are happy to know your stay with us was enjoyable and that you were impressed with our courteous staff. That said, we are sorry for the inconvenience you experienced while here. Your concerns have been discussed with our housekeeping team to make sure this does not happen again. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Disappointed Hallway dirty. Room could have been cleaned better. Chair had animal or human are on it. Needs serious update.
Business response:
Tim, thank you for your review. We are sorry for the unpleasant stay you had and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - College Parks
How is Extended Stay America - Indianapolis - Northwest - College Parks rated?
Extended Stay America - Indianapolis - Northwest - College Parks has a 4.1 star rating with 723 reviews.
When is Extended Stay America - Indianapolis - Northwest - College Parks open?
Extended Stay America - Indianapolis - Northwest - College Parks is open now. It will close tomorrow at 12:00 a.m.