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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRIBLE EXPERIENCE, UNPROFESSIONAL STAFF! My stay was HORRIBLE! I stayed here last year and it wasn’t bad, not great but wasn’t bad. I felt it could’ve been better but not as bad as this stay. I felt violated because they came in my room when I wasn’t in there because they accused me of smoking. They accused me, not once, but twice. Then I felt like they purposely waited until I left that morning to go through my room. I was gone the whole day and the GM called with the biggest attitude and was very short. I was in an all d... read more
Business response:
Thank you for taking the time to review our hotel. We cannot apologize enough for the poor service you received. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The staff is very professional and courteous. We had a nice stay. The room was very clean and the staff was very friendly and professional!!...
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you enjoyed the comfort of your room and that our attentive associates left you with a good impression of our hotel. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
Return visit Staff was very friendly and seemed genuinely interested in our comfort. This was our second stay.
Business response:
Thank you for choosing to stay at Extended Stay America. We are thrilled to know you enjoyed your time with us and were impressed with the service provided by our staff. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
Terrible Customer Service The front desk representative was very rude and disrespectful. When I asked for clean towels she told me I can go to my room, get the dirty towels and bring them down. When I asked for clean bed linen, she told me that I’ll have to take the linen off myself, bring it down, get new linen and then make up my own bed. When I asked more questions about the policies, she raised her voice, slammed a card on the front desk and told me if I didn’t like then I can call in the morning. This was already the se... read more
Business response:
We appreciate your valuable feedback. Please accept our apologies for the front desk associate who impacted your experience in a negative way. Our goal is to provide 100% guest satisfaction, and we are taking steps to ensure we meet that goal with every guest! We hope you will consider staying with us in the future. Sincerely, Hotel Management
Safety and cleanliness Enjoyable stay while on business. Perfectly sized with all of the necessities. Super comfortable bed with plenty of pillows. The external perimeter of the building was well lit and the location was close to fantastic dining. A grab and go breakfast is included, oatmeal & bananas basically. All in all was a great trip!
Business response:
Ashley, thank you for choosing Extended Stay America. We're glad to know how much you liked our comfortable beds and the great condition of your room. It's important that our guests enjoy a relaxing environment, and we appreciate you highlighting the many positive aspects of your stay. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Less than expected The location was very convenient in Ridgeland. The hotel can use some serious upgrades. There wasn't any amenities to speak of. Even the grab and go breakfast was a couple packs of oatmeal in a brown bag. There weren't any utensils in the room despite there being a kitchen. Supposedly there were supposed to be utensils and glasses in the room. The room was comparitively clean except for the pull out sofa bed's mattress was filthy and stained. We had to double the sheets just to make it comfortable to sleep... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Wow - Kevin, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Noise The doors outside slammed shut a number of times and for some reason the people in the room above ours were thumping about.
Business response:
Yvonne, thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced from other guests in our property and regret the inconvenience caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will consider giving us a chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,113 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.