Extended Stay America - Jacksonville - Camp Lejeune

Business response:

Nicholas, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Magdiel, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our fully-equipped kitchenette facility. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the housekeeping and maintenance issues you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Leanne, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our spotless property. We are also glad you loved our courteous associates and the excellent service provided by them. It is also great to read that you liked our convenient location close to a variety of restaurants. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Nathan, thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We also appreciate your kind compliments about our Front Desk staff member, and we will be sure to share your comments with her as she will be so pleased. Thank you also for being our guest, and we look forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Claude, thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your visit to our hotel. However, we regret the connectivity issues in your guest room, as we know how frustrating this can be. We have followed up with our engineering team to address and correct these concerns. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management