Extended Stay America - Jacksonville - Camp Lejeune

Business response:

Delcia, thank you for the review of your stay at Extended Stay America. We are glad you loved our kitchen amenities and had a great stay. Thank you for including us in your travel plans. We look forward to welcoming you on your holidays and the reunion you mentioned. We wish you a very Happy New Year! Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We are sorry for the cleanliness you experienced with the carpet. Your comment regarding the carpet will be shared with our housekeeping team so that they will be more diligent in their work Also, we value your feedback about the appliance will be shared with our team so that they can take the necessary steps to ensure better experiences for our guests. We hope you will give us an opportunity to redeem ourselves on a future visit to our hotel. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay. We value your feedback and hope to see you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Ayana, thank you for your review of your recent stay. Although you liked our friendly staff, we are sorry for your disappointment with our housekeeping policy and our grab-and-go breakfast. We will share your concerns regarding the odor in the hallways with the housekeeping team for review and action. We hope to see you again soon for a better experience. Sincerely, Hotel Management