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Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean but noisy This was a clean place. A little outdated but clean. Very convenient location however during the night, it was very noisy with people slamming doors and up/down the halls. Other than that, no issues with my stay.
Business response:
Kenneth, thank you for the review of Extended Stay America. We are delighted to know you liked your refreshing room and that our convenient location was perfect for your needs. However, we regret the disturbance caused due to the noise issue. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Comfortable stay, but lacking some amenities. I stayed at this location while taking a solo, personal trip. Booking my two overnights here was straightforward and simple, which I greatly appreciated. Checking in was a breeze as well, and the attendant at the front was beyond gregarious and accommodating. She gave me the full scoop on what to expect, and even took the time to give me a "courtesy call" about 30 minutes later to make sure the room was okay and see if I needed anything. Morning staff was not nearly as polite, we... read more
Business response:
Thank you for your review of your recent visit. We are glad you liked your comfortable suite, a well-equipped kitchen, and our easy check-in service. However, we are sorry you did not find some of our staff members friendly. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We do appreciate your observations and concerns, and we have taken note of both. We hop... read more
Kitchenette is not equipped with anything at all. Guests are expected to request items at the front desk as needed. Not very convenient.
Business response:
Thank you for staying with us at Extended Stay America. We are sorry for the disappointment you had with our dishware policy and regret the inconvenience caused. Kindly note, to ensure the cleanliness of kitchenware, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Thank you again, and we hope to have the chance to serve you better in the future. Sincerely, Hotel Management
This property needs bigger beds and update the air conditioner
Business response:
Adrian, thank you for choosing Extended Stay America. We are glad overall you had a pleasant stay. We value your suggestions and hope to see you again soon on your next trip this way. Sincerely, Hotel Management
There was a dead bug on my counter in the kitchenette that someone smashed, and a live bug in my sink the first morning I woke up. When I told the front desk personnel she looked like she couldn’t be bothered not friendly at all. They came in my room twice to spray for bugs but never brought me new towels.
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the insects’ issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. Kindly note, our housekeeping service is done on a weekly basis to respect the privacy of our long-term guests so as to of... read more
Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 4.4 star rating with 1,445 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.