Extended Stay America - Kansas City - Airport

Business response:

Dear Cherie, Thank you so much for sharing your experience with us! We appreciate your kind compliments regarding our staff. However, we sincerely apologize for the shortcomings you experienced during your stay. We have taken note of your concerns and will make the necessary improvements to enhance our services. We hope for another opportunity to provide you with the exceptional experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Amanda, We are truly sorry to hear about the inconvenience you experienced with your room key during your stay, and we are disappointed to learn that the actions of other guests affected your time with us. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. We hope you will revisit and give us another chance to provide you with the s... read more

Business response:

Dear Glenn, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit to the city.Sincerely,Hotel Management