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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed in cleanliness of our room upon arrival. A big pile of wet and soiled towels were left on our floor from a previous guest and I guess housekeeping didn’t see them. Smelled moldy and damp. Not sure why the housekeeping never got them even after we reported them there as soon as we saw them after getting to the room. Pretty disappointed we had to put up with them. Lady at check out simply said, ‘sorry’ Otherwise, the hotel is ok but I’d say overpriced for what you get
Business response:
Dear Michael, We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard of service we are typically known for, and we appreciate your feedback. Rest assured, we will address this matter with our housekeeping team to prevent such oversights in the future. Your comfort and satisfaction are important to us, and we regret any inconvenience caused. We hope this isolated instance will not keep you from revisiting us in the future, as we are wholly committed to redeeming ... read more
Was good stop One night only
Had a red stain on bed, door looked to be kicked in cause there was a ruined indoor lock spot smashed up. The staff was great and replaced the room. New room had a grape jammed into the carpet in the middle of the floor other than that new room was good.
Business response:
Dear Jacob, Thank you for being our guest. It is glad to know you had a pleasant stay. However, we are sorry for the inconvenience caused. We have shared your remarks about the condition of the room with our housekeeping team to address. Our front desk team is always available to help you and make your time with us comfortable. Please give us a second chance to deliver the experience you should always expect from our hotel. Sincerely,Hotel Management
A lot of people hanging out
Business response:
Dear Guest, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize for any inconvenience you may have faced. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
All around it was a good, cheap stay. I chose based on a few options 1. Price - it was priced well 2. Cleanliness - it seemed clean, and was mostly true. 3. Breakfast. Honestly their breakfast sucked. Muffins, oat bar, oatmeal was your only options. Which was disappointing, but also I paid $70 for a night so it’s whatever
Business response:
Dear Brandon, Thank you for including Extended Stay America in your travel plans and sharing your review with other travelers. We are glad we met most of your expectations and are delighted our hotel offers everything you need for a convenient stay. However, we regret that you were not entirely satisfied with our complimentary grab-and-go breakfast selection. Thank you for allowing us to be of service, and we hope to have the pleasure of doing so again soon.Sincerely,Hotel Management
Room smelled like animals really bad and carpets were nasty …
Business response:
Dear Tiffany, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,362 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.