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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everyone was very friendly and accommodating 🙂
Business response:
Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit Kansas City. Sincerely, Hotel Management
Day staff not very friendly , night staff is really polite. When we arrived there was a $100 dollar holding fee that is not mentioned prior booking the room. 5 minutes after checking into room , hotel staff knocks on the doors for nothing. Over all the stay was respectable.
Business response:
Thank you so much for your feedback. We are glad to read you had an overall pleasant visit. However, we are very sorry you were not happy with the staff. We are working with the entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Unprepared for holiday Understanding that i stayed on a holiday weekend, i dont think they were prepared. The front staff were friendly for the most part, but my reservation was not fulfilled, and still awaiting a refund. The room itself was decent, but was not aware of the pets being allowed (which ill take responsibility for) no extra towels or blankets.
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. Any financial inquiries please feel free to reach out to our front desk they will be happy to assist you. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Clean, cheery, extremely friendly staff Our room was clean and cheery. The staff were extremely friendly. The decor was modern and functional. Our only problem, aside from a lack of sporks, was that all the electrical outlets were so loose, our plugs kept falling out, as did the plug for the lamp. The electrical outlets need replacement
Friendly staff. Clean rooms for a good price.
My tv didn’t work and they wasn’t able to get me one. So I was in a room and couldn’t watch tv the whole night
Business response:
Brandon, thank you for choosing to stay with us. We regret not meeting your expectations and apologize for the issues you had with the television set in your room. We will share your comments with our maintenance team and make sure the problem is resolved. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
There were NO kitchen things to cook with at all. There wasn’t even any glasses to get a drink of water with or brush your teeth with. Luckily I had my own water bottle. It was clean but the property is very tired looking.
Business response:
Thank you for your honest evaluation. We regret not meeting your expectations and that our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. We are committed to providing outstanding service, and we hope you will give us another chance to prove ... read more
Large group drinking and smoking at the enter an ear being ver loud, took ten minutes to get someone to come to the desk so I could check in
Business response:
Thank you for staying with us. We are sorry for the inconvenience caused due to the other guests on the property and regret the wait time you experienced at the front desk. We hope other than this you had a pleasant stay and hope it will bring you back to us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 4.3 star rating with 1,292 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.