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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was polite, and quick. The rooms were dated. And the shower curtain had mold spots.
Business response:
Thank you for evaluating your stay at our property. Although you were pleased with the service provided by our team, we are sorry you were not happy with the condition of your room. Your feedback about the age of your room and the cleanliness issue is discussed with the appropriate individuals in an effort to improve our future guests’ experiences. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
The only real negative & I even told them when I checked out was we saw some roaches. The room looked to be clean. Bed was fairly comfortable. But during the overall stay, we saw a total of three roaches. Fairly small, but still.
Business response:
Donnie, thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. However, we sincerely apologize for the situation you described. You are absolutely correct to expect a bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Small TV, Iron didn't work, dead bugs near baseboards around room.
Business response:
Thank you for reviewing your stay. We are sorry for the issues you encountered in your room and regret the inconvenience caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to be more diligent in their work so that we can improve our future guest's experience. We hope to have another opportunity to welcome you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,021 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.