Extended Stay America - Kansas City - Shawnee Mission

Business response:

Jose, thank you for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained property, so thank you for your lovely comments! The entire team at Extended Stay America hopes to see you the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We regret not having an opportunity of serving you this time. Your review is appreciated, and we hope to have an opportunity to host you in the near future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and loved your well-kept accommodations. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Randy, thank you for choosing to stay at Extended Stay America. We are glad to know you had a nice time with us, but we regret the disappointment you had with our breakfast offerings. Your feedback will be shared with our brand leaders to determine new breakfast choices. We appreciate your feedback and look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Milburn, thank you for choosing Extended Stay America. We love sharing wonderful comments such as yours about our front desk team's efforts and excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. This team works very hard to make every guest comfortable and feel at home, so we are all very grateful for your feedback. We hope you will stay with us again soon. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America on your visit to our city. We are thrilled to know you had an excellent stay and that you were impressed with the courteous service provided by our staff. On behalf of our team, we appreciate you for recognizing our efforts and invite you for another visit. Sincerely, Hotel Management 

Business response:

Matt, thank you for posting a review of your stay. We're sorry for the trouble you had with your shower and the inconvenience you had due to our hotel policies. We have asked our maintenance team to fix the problem you mentioned. Please know, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. Also, the kitchenware for your room is kept at the front desk to ensure cleanliness, and our team gladly delivers these items to o... read more