Extended Stay America - Kansas City - Shawnee Mission

Business response:

Donnie, thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. However, we sincerely apologize for the situation you described. You are absolutely correct to expect a bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry for the issues you encountered in your room and regret the inconvenience caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to be more diligent in their work so that we can improve our future guest's experience. We hope to have another opportunity to welcome you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Khara, thank you for your loyalty towards Extended Stay America. Although from your rating it seems you had an overall comfortable stay, we regret any inconvenience caused during your visit. Thank you again, and we look forward to your next stay soon. Sincerely, Hotel Management 

Business response:

Milburn, thank you for the excellent review of Extended Stay America. It was a pleasure to read our front desk associates were responsive to your needs and took care of your requests so thoroughly. Our team takes pride in delivering excellent service so you will want to come back often, and we will enjoy sharing your compliments with them. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management