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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Melanie aka ms mel was great. She was very pleasant and nice. We got in early and she let us check in. Mel even helped me take my bags to the room. The rooms were clean.
I actually did not stay but paid for a friend to stay there.
The staff was polite, and quick. The rooms were dated. And the shower curtain had mold spots.
Business response:
Thank you for evaluating your stay at our property. Although you were pleased with the service provided by our team, we are sorry you were not happy with the condition of your room. Your feedback about the age of your room and the cleanliness issue is discussed with the appropriate individuals in an effort to improve our future guests’ experiences. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
They put me in a very dirty room. I took a picture of the bed. Towels and sheets everywhere.
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thanks again, and we hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,064 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.