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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean except for the carpet. The room was fine for a short stay.
Business response:
Thank you for choosing to stay with us. We're glad to know you were pleased with your well-appointed accommodation, but we're sorry you were disappointed with the cleanliness of your room. We have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Nice staff. Hard bed and 1/2 roll of TP. The staff at the front desk were pleasant. A few suggestions: the beds are extremely hard and there is not enough blankets (a sheet and sheet cover was the only thing on the bed). It would be nice to have at least at the very minimum: trash bag for trash can, coffee pot, napkins, disposable cup, plate and utensils, tissue and more than a half of toilet paper left from the last person who stayed in the room. Trash cans had no bags and you could see dried liquid in the can.
Business response:
Jessica, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We are also sorry you did not found our beds comfortable and for your disappointment with amenities. kitchenware is available and kept at the front desk to ensure cleanliness, and our team gladly delivers them to your suite. We value your feedback and do ho... read more
comfortable stay for business trip comfortable stay for business trip
Business response:
Connie, thank you for choosing Extended Stay America on your trip to our city. We are delighted to know you had a great stay with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
All was good minus the man in the room next to us. Stood outside his door smoking and the smell would go into our room thru the crack around door
Business response:
Thank you for choosing us. We delighted to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we regret the inconvenience you had. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Wish they made beds and get clean towels for your second day there
Business response:
Jeff, thank you for choosing us. Although you had a pleasant stay, we are sorry for the inconvenience caused due to our hotel policy. Kindly note our housekeeping is done weekly to respect the privacy of our guests and offer them minimal intrusion. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 4.1 star rating with 1,030 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.