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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
"A weekend getaway" I only stayed for the weekend but it was a great little hideaway for the weekend that was far away enough from the main road to seem hidden but close enough to go shopping and eat anywhere you like! Although this hotel is meant for longer stays it was great just for the day!!
good price for good hotel affordable pricing, great staff
Fine Hotel The hotel was fine. I got stuck all the way in the back and the bed wasn't the most comfortable bed I've been on, but I was satisfied overall.
The non-smoking room smelled horribly like smoke. There were burn marks in the sink and coffee stains on the back of the bathroom door. The shower tub did not drain water. A cockroach was in the tiny kitchen area. The microwave was dirty. The floors were sticky. It seems like this was a totally unacceptable ballroom to offer. We had driven nine hours and unpacked and were just too tired to ask to change rooms. I did speak to the front desk this morning and they offered absolutely no compensation.
Business response:
Dear Guest, Thank you for choosing to stay with us and for sharing your concerns. Our goal is to provide an exceptional experience for each of our guests, so we apologize for not meeting your expectations during your visit. We are genuinely disappointed to learn that your arrival was met with conditions that fell well short of what you should expect, especially after such a long journey. What you described is unacceptable and does not reflect the standards we strive to uphold. We appreciate you bringing these matters to our ... read more
I will never stay there again. I found bug caucus on the blanket & beside the lamp on the night stand. Also in the bathroom there was a used bar of soap in the shower like it wasn’t even cleaned. The stove burners are burnt to a crisp. I just felt it was very nasty. Never again.
Business response:
Dear Guest, Thank you for choosing us and providing your comments. What you described is understandably upsetting and falls well short of the standards we aim to uphold. Discovering cleanliness issues in both the sleeping area and bathroom can immediately affect comfort and trust, and we regret the distress this caused during your stay. Your observations regarding the condition of the cooking equipment are also concerning and will be reviewed carefully. Please know that these matters are taken seriously, and we will share th... read more
This place is home to some very questionable characters and had an unsafe vibe. There was a roach running up the wall of the check-in area and the clerk was not at all alarmed or apologetic. He struggled to work with the check-in process and the payment system and was asleep at the wheel.
Business response:
Dear Guest, Thank you for staying with us and for sharing your comments. It was concerning to read that your first impressions were not as reassuring as we would have hoped. We want every guest to feel comfortable throughout their visit, and your perspective is critical to us. We appreciate you bringing this to our attention. Your feedback will be shared with our team so we can continue working toward a better experience for all guests. We hope you will consider giving us another opportunity to provide the welcoming stay we ... read more
Room was dirty and stunk. Slept in clothes on top of covers! People running up and down walkway all night making all kinds of noise.
Business response:
Dear Guest, We’re sorry your stay fell short of the comfort and peaceful environment you anticipated. Your satisfaction is important to us, and we will share your comments with the appropriate teams so we can reinforce our services for a better guest experience going forward. We appreciate your patience and hope to have another chance to accommodate you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.