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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The toilet was clogged couldn't get a a plunger and the refrigerator leaked water all over the floor
Smelled like smoke and a lot of loitering
Horrible Design, trashy people Never in 40 years have I ever had a noise complaint. But the hotel is so poorly designed that anyone underneath you apparently hears everything like it’s through a microphone. All I did was walk normally from the bed to the bathroom and the people beneath me called a noise complaint. When they saw we weren’t doing anything the white trash woman directly beneath me who must have been living out of the hotel tried to come up to confront me herself. She was accusing me of being too loud and stompi... read more
Upon arrival, there were many people on the sidewalk smoking in front of the office area. After driving for hours to get there as we were trying to go to sleep, someone started banging on our door and asking for someone a floor above us. Not much of a breakfast selection to choose from. Not kid friendly
Business response:
Dear Crystal, We’re sorry your arrival was met with discomfort and that your evening was disrupted. We understand how challenging it can be, especially with children in tow, when there is noise around the building and limited breakfast options. Please know that we value your experience and recognize the importance of a peaceful and welcoming environment. Your feedback has been shared with our team, and we are committed to addressing these concerns to improve the overall experience for our guests. We would like the opportunit... read more
Its dirty and bugs
Business response:
Dear Zlata, We’re sorry your experience did not meet the standards we aim to provide. A clean and secure environment should always be expected, and we regret that this was not reflected during your visit. The conditions you described are being taken seriously and will be addressed with our team to ensure immediate attention and improvement. Thank you for sharing your feedback and giving us the opportunity to correct these concerns. We hope to have the chance to welcome you back so we can provide you with the flawless experie... read more
Fridge wasn’t working properly so my food went bad, ice tray didn’t turn into ice just stayed water, no phone in room, no cups. Ask the guy in the office and there nothing they can do. I need a full refund please
Business response:
Dear Maria, We're sorry your visit was impacted by these setbacks. Please be assured that we take your concerns seriously, and we have shared them with our team. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,167 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.