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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely disappointed and not happy at all We have been coming here for years and honestly this will probably be the last visit you ever come here I have never felt more disrespected and unacknowledged in my life they were up at 7 8 in the morning doing construction right above my room the entire time we've been here and when I told them about it they didn't care said they wanted deadline didn't move me couldn't move me and my feelings were hurt they didn't even try to get the owner manager anything very hurt by this matter... read more
Business response:
Dear Guest, Thank you for your continued support over the years. We're truly sorry this visit didn't reflect the experience you expected. The early morning noise from the work being done and the lack ofresponsefrom the team should have been handled with more care and consideration. We understand how frustrating it must have been not to be offered a better resolution. The state of the furniture and floors you encountered is something we take seriously. We're addressing these concerns internally to ensure our accommodations an... read more
It was a quick weekend for post graduate graduation. We needed to have a comfy place to crash, have food and hang out. The beds were fine, but everything else was less than desirable. I am well aware that this hotel is undergoing renovations, but there are definitely rooms you should not be occupied... Rooms right next to where renovations are taking place doesn’t allow for sleeping and rest, just seems like common sense to me and rooms that definitely haven’t had thorough cleanings in a long time and have a dirty moldy refr... read more
Business response:
Dear Guest, We're glad to know the beds provided some comfort during your graduation weekend, but we're sorry the rest of your stay was not more enjoyable. The disruptions from nearby renovation work and the condition of your room, especially the refrigerator and overall cleanliness, are concerns we've taken seriously. Your comments will be shared with our team to help ensure that only properly cleaned and maintained rooms are assigned to guests and that renovation areas are better managed to avoid disturbance. Your feedback... read more
Run down. 3rd world country hotel
Business response:
Dear Guest, We’re sorry your experience left you with that impression. While our intention is to offer practical accommodations and helpful service, we understand that the property condition didn’t meet your expectations. Your comments will be shared with our team so we can continue working on improvements to ensure guests feel more comfortable and welcomed throughout their stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The property is filthy all-around homeless people were drinking and smoking outside the front office. The room was filthy sheets not even changed towels really stained the entire room was dirty. We check in and out within the 10 minutes. We're wondering if we will get refund from Expedia which is what we made the reservation with. We don't recommend it to anybody.
Business response:
Dear Guest, We sincerely apologize that your visit was met with such disappointment. Your concerns have been passed along to our dedicated team. If you still haven't received your refund, please do not hesitate to reach out to us directly. Thank you for taking the time to write your review, and we wish you all the best with your travels. Sincerely, Hotel Management
An ashtray with beds This is one of those motels where the "non-smoking" room smells like stale ashtrays and feet. The furniture is battered and the place has clearly seen better days. If you're on a strict budget, it'll do. But it's a shabby, stinky dive that does not resemble these pictures. I thought I was getting a deal, but I would have paid double to avoid it! Buyer beware.
Business response:
Dear Guest,Thank you for sharing your impressions. We regret that your experience did not align with expectations and appreciate your candor. It’s disheartening to know the accommodations left you dissatisfied, and we understand how important comfort and presentation are to our guests. Your feedback has been shared with our team for further evaluation, as we are always working to enhance the quality of each stay. We hope to welcome you back under better circumstances in the future.Sincerely,Hotel Management
Dirty, worn Dated hotel. The exterior and interior was worn, tired dirty and dated. The walkways and public area was filthy. The staff was nice! This property first needs soap and water, Repairs don't seem to be a priority. There seems to be no concern over the shabby condition of this hotel.
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that the condition of the property did not meet your expectations and that the cleanliness and upkeep were not up to standard. Your concerns about maintenance and overall appearance are important to us, and we are taking them seriously. On a positive note, we are pleased to hear that you had a pleasant experience with our staff. We hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely,Hotel Management
Property was filthy dirty. The rooms were terrible. We dropped off our belongings quickly to get to our venue. When we returned past midnight we then noticed people living in the complex long term. Our room had black debris on the bed from the AC unit. Awful experience!
Business response:
Dear Guest,We're truly sorry your stay was impacted by the condition of the property and the room itself. A room should feel clean, well-maintained, and ready when you walk in, especially after a long day out. What you encountered does not reflect the standard we strive for, and we take these matters seriously. We also understand how the overall atmosphere can affect one’s comfort, and we’re working hard to create a better experience for every guest, regardless of the length of their stay. We value your feedback and the oppo... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.