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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floor in the room was sticky. The whole floor the parking lot was icy, sliding and twisted my ankle and sat in a room most of the night with a sore ankle
Business response:
Dear Guest, We are truly sorry to hear about your experience regarding the condition of your room and the safety concerns in our parking area. Your comfort and well-being are of utmost importance to us, and we regret that we fell short during your stay. Please know that your feedback is invaluable, and we will address this with our team promptly. We appreciate your understanding and hope to have the chance to provide you with a much-improved visit in the near future. Thank you for your feedback. Sincerely, Hotel Management
The room was supposed to be a nonsmoking room and It Smelled Like an Old Bar this. Caused me To smother All Night long. I had to get up early because of a surgery appt at hospital and we arrived it was already late the sidewalk on the second floor was coated in ice and very slick. the sheets stunk really bad we saw two different roaches run across the room needless to say I won’t Ever stay at any extended America hotel Again also there were no coat hangars in the closed to hang out coats
Business response:
Dear Guest, We are very sorry to hear that your visit did not meet the clean and comfortable standards we aim to provide. While all rooms are designated non-smoking, it appears this policy was not upheld, and we regret the impact this had on your experience. We understand how important it is for rooms to be both spotless and smoke-free, and your comments have been shared with our team to ensure stricter enforcement and more thorough inspections moving forward. We also apologize for the general condition and safety concerns y... read more
The non-smoking room smelled horribly like smoke. There were burn marks in the sink and coffee stains on the back of the bathroom door. The shower tub did not drain water. A cockroach was in the tiny kitchen area. The microwave was dirty. The floors were sticky. It seems like this was a totally unacceptable ballroom to offer. We had driven nine hours and unpacked and were just too tired to ask to change rooms. I did speak to the front desk this morning and they offered absolutely no compensation.
Business response:
Dear Guest, Thank you for choosing to stay with us and for sharing your concerns. Our goal is to provide an exceptional experience for each of our guests, so we apologize for not meeting your expectations during your visit. We are genuinely disappointed to learn that your arrival was met with conditions that fell well short of what you should expect, especially after such a long journey. What you described is unacceptable and does not reflect the standards we strive to uphold. We appreciate you bringing these matters to our ... read more
I will never stay there again. I found bug caucus on the blanket & beside the lamp on the night stand. Also in the bathroom there was a used bar of soap in the shower like it wasn’t even cleaned. The stove burners are burnt to a crisp. I just felt it was very nasty. Never again.
Business response:
Dear Guest, Thank you for choosing us and providing your comments. What you described is understandably upsetting and falls well short of the standards we aim to uphold. Discovering cleanliness issues in both the sleeping area and bathroom can immediately affect comfort and trust, and we regret the distress this caused during your stay. Your observations regarding the condition of the cooking equipment are also concerning and will be reviewed carefully. Please know that these matters are taken seriously, and we will share th... read more
This place is home to some very questionable characters and had an unsafe vibe. There was a roach running up the wall of the check-in area and the clerk was not at all alarmed or apologetic. He struggled to work with the check-in process and the payment system and was asleep at the wheel.
Business response:
Dear Guest, Thank you for staying with us and for sharing your comments. It was concerning to read that your first impressions were not as reassuring as we would have hoped. We want every guest to feel comfortable throughout their visit, and your perspective is critical to us. We appreciate you bringing this to our attention. Your feedback will be shared with our team so we can continue working toward a better experience for all guests. We hope you will consider giving us another opportunity to provide the welcoming stay we ... read more
Room was dirty and stunk. Slept in clothes on top of covers! People running up and down walkway all night making all kinds of noise.
Business response:
Dear Guest, We’re sorry your stay fell short of the comfort and peaceful environment you anticipated. Your satisfaction is important to us, and we will share your comments with the appropriate teams so we can reinforce our services for a better guest experience going forward. We appreciate your patience and hope to have another chance to accommodate you again. Sincerely, Hotel Management
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Business response:
Dear Guest, Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret that this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing. Sincerely, Hotel Management
Our room wasn't ready. They had to change our room into 2 rooms. Just not good.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by your room not being ready upon arrival and for the need to reassign your accommodations. We understand how frustrating this must have been and regret the disruption it caused to your plans. Every room should be thoroughly prepared and inspected before being assigned, and your feedback has been shared with our housekeeping leadership team to help prevent similar situations in the future. We appreciate you taking the time to share your experience and hope you w... read more
Worst room we’ve ever stayed in. I should have done more research. Staff were very friendly, but the entire place was disgusting. Smelled like decades of cigarette smoke. Bathroom door hinges so rusted I’m surprised the door was even operational. Bathtub didn’t have any hair in it, but was caked with dirt. All furniture missing pieces/chunks of wood. Refrigerator… scary. Inside light never went off and illuminated the dark because the seal was nonexistent. Oh.. and dirty and rusted. Cabinet doors missing. Woke up to the room... read more
Business response:
Dear Leslie, We are truly sorry to hear about the many concerns you encountered and the overall disappointment with your visit. While we’re pleased that you found our team friendly and appreciated the cleanliness of the bedding, we realize that this does not make up for the difficulties you experienced. We sincerely apologize for the condition and upkeep issues described, and your comments have been shared with the relevant teams to ensure meaningful improvements moving forward. We hope to have the opportunity to restore you... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.