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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Dear Guest, Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret that this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing. Sincerely, Hotel Management
Our room wasn't ready. They had to change our room into 2 rooms. Just not good.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by your room not being ready upon arrival and for the need to reassign your accommodations. We understand how frustrating this must have been and regret the disruption it caused to your plans. Every room should be thoroughly prepared and inspected before being assigned, and your feedback has been shared with our housekeeping leadership team to help prevent similar situations in the future. We appreciate you taking the time to share your experience and hope you w... read more
Worst room we’ve ever stayed in. I should have done more research. Staff were very friendly, but the entire place was disgusting. Smelled like decades of cigarette smoke. Bathroom door hinges so rusted I’m surprised the door was even operational. Bathtub didn’t have any hair in it, but was caked with dirt. All furniture missing pieces/chunks of wood. Refrigerator… scary. Inside light never went off and illuminated the dark because the seal was nonexistent. Oh.. and dirty and rusted. Cabinet doors missing. Woke up to the room... read more
Business response:
Dear Leslie, We are truly sorry to hear about the many concerns you encountered and the overall disappointment with your visit. While we’re pleased that you found our team friendly and appreciated the cleanliness of the bedding, we realize that this does not make up for the difficulties you experienced. We sincerely apologize for the condition and upkeep issues described, and your comments have been shared with the relevant teams to ensure meaningful improvements moving forward. We hope to have the opportunity to restore you... read more
The staff was amazing. Very nice and kind, but I am never staying there again. We killed 2 cockroach and found one dead in thd freezer. The tub was coming apart and the drain didnt drain very well while showering. We bought all new bedding because the being they had was dirty, stained and grossI bought bleach wipes an
Business response:
Dear Jamie, Thank you for being our guest and taking the time tos share your review. We sincerely apologize for the disappointing condition of your room and the cleanliness concerns you encountered, which understandably affected your comfort. Your feedback has been shared with our housekeeping team to ensure these issues are addressed with greater care and attention moving forward. On a positive note, we’re glad to know our staff made a kind and welcoming impression despite the challenges faced. We hope you will allow us ano... read more
This place doesn’t deserve a star! Parking area not real safe people out roaming parking lot all hours of the night. The kitchen was old the stove burners were rusted the refrigerator was rusted. The room had roaches and a terrible odor!! The staff was rude! The floors were sticky you had to wear shoes all the time unless in bed. The bathtub had black stains. Will never stay there again!!
Business response:
Dear Deanna, We’re very sorry to hear about your distressing experience and truly regret that your visit did not meet expectations. Please know that the concerns you’ve mentioned regarding the overall condition of the room have been shared with our housekeeping and maintenance teams to improve the areas you highlighted and prevent similar situations in the future. We appreciate your input and hope to have the chance to restore your confidence in us on a future visit. Sincerely, Hotel Management
Competent cheap hotel, perhaps charging a bit more than they should given the location and condition of the property. Heavy smell of pot in the parking lot and corridors.
Business response:
Dear Michael, Thank you for taking the time to share your experience with us. We sincerely apologize for the overall condition and upkeep of the property, including the concerns you noted in the parking areas and hallways. We understand how these issues affected your stay and regret that we fell short of providing the comfort and quality you expected. Your feedback has been shared with the relevant teams as part of our ongoing commitment to improving both cleanliness and the guest experience. We hope you will consider giving... read more
One night stay
Business response:
Dear Candice, We appreciate you choosing us, even for a brief visit, and regret if your experience did not fully meet expectations. While a short stay can sometimes limit the opportunity to enjoy all that we offer, we remain committed to enhancing every aspect of our service. Your feedback is invaluable, and we hope you’ll consider returning so we can provide you with a more fulfilling experience in the future. Sincerely, Hotel Management
The staff was very nice, the room was clean, but the smoke detector located almost above bed chirped all the time, was told they couldn't do anything about it. Very unpleasant night.
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.