Extended Stay America - Lexington - Nicholasville Road

Business response:

Dear Zlata, We’re sorry your experience did not meet the standards we aim to provide. A clean and secure environment should always be expected, and we regret that this was not reflected during your visit. The conditions you described are being taken seriously and will be addressed with our team to ensure immediate attention and improvement. Thank you for sharing your feedback and giving us the opportunity to correct these concerns. We hope to have the chance to welcome you back so we can provide you with the flawless experie... read more

Business response:

Dear Maria, We're sorry your visit was impacted by these setbacks. Please be assured that we take your concerns seriously, and we have shared them with our team. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication. Sincerely, Hotel Management 

Business response:

Dear Elizabeth, We’re sorry your stay was impacted by maintenance activity and room concerns. We understand how the presence of ongoing renovations, especially involving heavy equipment, can be unsettling. While improvement efforts are necessary, they should be implemented in a manner that minimizes disruption to guests. We’ll be addressing your feedback with the team to ensure better planning and more care around occupied areas. Your feedback is much appreciated, and we hope you will give us another chance to prove we are c... read more

Business response:

Dear Bridgette, We sincerely apologize that your stay was impacted by several maintenance and comfort-related concerns. We understand that functional fixtures, complete room setup, and a restful sleep environment are all basic expectations, and it’s disappointing to know we fell short in those areas. Your comments have been noted and will be used to guide necessary improvements to support future guests better. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Si... read more

Business response:

Dear Jessica, We’re sorry to learn that your stay did not match your expectations. We aim to provide a consistent and comfortable experience, and it’s disappointing to know we missed the mark. Your feedback will be reviewed with our team to help us improve and ensure a better experience for future guests. Thank you for sharing your thoughts. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management