Extended Stay America - Long Island - Melville

Business response:

Dear Melanie,Thank you for sharing your review. We strive to offer quality service to our guests, and we are disappointed we did not meet your expectations. We want every guest to have a memorable stay, and we regret this was not your experience. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management 

Business response:

Dear Olney, Thank you for your feedback! We're delighted to hear you found Extended Stay America very clean. Our team strives to maintain a high standard of cleanliness, and it's lovely to see their efforts recognized. We look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Management 

Business response:

Dear David, Thank you for sharing your recent experience with us. We're glad to hear that our accommodations suited your needs for your short stay. We aim to provide comfortable and convenient stays for all our guests. If you have any additional insights or recommendations, we're all ears. Your feedback helps us enhance our services further. We appreciate your business and hope to welcome you back in the future.SincerelyHotel Management